Return & Refund Policy

Backflow Prevention Products & Supplies

1. Return Authorization

All returns must be approved in advance and accompanied by a valid Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or returned to the customer at the customer's expense.

2. Return Eligibility

To be eligible for a return, products must meet the following requirements:

• Return requests must be submitted within 30 days of the original invoice date.
• Products must be unused, uninstalled, undamaged, and in their original packaging.
• All components, accessories, manuals, and included documentation must be returned.
• Proof of purchase, including the original invoice or order number, is required.
• Products must be inspected and approved by our team before a refund or credit is issued.

3. Restocking Fee

Approved returns are subject to a 20% restocking fee based on the original purchase price of the returned merchandise.

The restocking fee covers inspection, handling, repackaging, inventory processing, and administrative costs associated with returned products.

• The restocking fee will be deducted from the refund or credit issued.
• Original shipping charges and return shipping costs are nonrefundable.
• Additional charges may apply for missing components, damaged packaging, or products requiring special handling, where permitted by law and disclosed before processing.
• Products returned in a condition that prevents resale may be rejected or may qualify for a reduced refund, subject to applicable law.

4. Non-Returnable Items

Due to manufacturer restrictions, product integrity, and industry-specific requirements, the following items are generally non-returnable:

• Installed, used, or previously tested backflow preventers and assemblies.
• Backflow assemblies or components showing signs of water exposure, tampering, damage, or field installation.
• Special-order, custom-built, non-stock, or non-cancelable items.
• Electrical components, sensors, gauges, and other items that cannot be verified as unused or resalable.
• Opened repair kits, seals, rubber components, and other products designated as non-returnable for hygiene, integrity, or manufacturer warranty reasons.
• Discontinued, clearance, or final-sale merchandise.
• Backflow testing equipment that has been used, calibrated, registered, or otherwise made ineligible for resale, subject to manufacturer restrictions.

Exceptions may be considered for defective products or items shipped incorrectly.

5. Damaged or Incorrect Shipments

Customers must inspect shipments promptly upon delivery. Visible shipping damage, shortages, or incorrect items should be reported within 5 business days of delivery.

Please retain the original packaging and provide photographs and order details when submitting a claim. We will work with the customer and, where applicable, the carrier or manufacturer to determine the appropriate resolution.

6. Defective Products and Warranty Claims

Products alleged to be defective may be subject to manufacturer inspection, warranty review, or a technical evaluation before a replacement, refund, or credit is authorized.

Approved warranty claims will be handled in accordance with the applicable manufacturer's warranty terms. Restocking fees will not apply to confirmed defective products or fulfillment errors attributable to our company, where applicable.

Normal wear, improper installation, freezing, contamination, unauthorized modification, misuse, and failure to follow manufacturer instructions may void warranty coverage.

7. Return Shipping

Unless the return is due to our shipping error or a confirmed product defect covered by an approved claim, the customer is responsible for all return shipping charges.

We recommend using a trackable shipping method and appropriate packaging to prevent damage in transit. We are not responsible for returns lost or damaged during shipment to our facility.

8. Refunds and Credits

Once the returned merchandise has been received, inspected, and approved, refunds or account credits will generally be processed within 5–10 business days.

Refunds will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

9. How to Request a Return

To request a return, please contact us at backflowrepairpartsmidatlantic@gmail.com with the following information:

• Customer or company name
• Original invoice or order number
• Product description and quantity
• Reason for the return
• Photographs, if applicable

Do not ship merchandise until return authorization and shipping instructions have been provided.

10. Policy Exceptions and Applicable Law

We reserve the right to refuse returns that do not meet the conditions outlined in this policy, subject to applicable law. Nothing in this policy limits any rights or remedies that cannot legally be waived.

By purchasing our products, customers acknowledge and agree to the terms of this return policy, subject to applicable law and any written terms agreed to at the time of sale.